FAQ

Frequently asked questions

What exactly am I buying?+

A one-time virtual number for a single SMS verification. You pick a country and a service, we get you a number, and the verification code appears on your screen.

How fast does the code arrive?+

Most codes arrive in 10–60 seconds. The order stays open for 15 minutes; if nothing arrives in that time it is cancelled and refunded automatically.

What if no code arrives?+

You get a full refund to your wallet. You can also cancel the order yourself from the SMS page while you are still waiting.

Can I reuse the same number later?+

No. Numbers are disposable and are released back to the provider once your order finishes, so they cannot be reserved or reused.

Why is a service unavailable for my country?+

Stock is live. If a country has no numbers for that service at that moment, it will not appear in the list — try a different country or check again shortly.

How do I add money?+

Open Deposit and pay with mobile money or card through Paystack. The minimum top-up is GH₵5 and funds land in your wallet as soon as payment confirms.

Can I withdraw my wallet balance?+

Wallet funds are credit for buying codes on TrueSMS and are not withdrawable. You can transfer balance to another TrueSMS user from the menu.

How does the referral programme work?+

Share your referral link. You earn 5% of everything the people you refer spend, credited straight to your wallet.

Can I order two numbers at once?+

One open order at a time. Finish or cancel your current order and you can immediately buy the next one.

Is my data private?+

We only store what is needed to run your orders. Received messages are tied to your order and are not shared with anyone else.